Refund policy

Return & Refund Policy

Last Updated: September 4, 2026

At Faithly~Designed, we want you to be happy with your purchase. Please review this Return & Refund Policy carefully before placing your order.

Returns

Eligible non-custom items may be returned within 14 days of delivery.

To qualify for a return, the item must be:

Unworn
Unwashed
Unused
Free of stains, odors, pet hair, makeup, or other signs of wear
In its original condition
Returned with any original packaging when applicable

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect due to an error by Faithly~Designed:

Custom products
Personalized items
Made-to-order items with customer-selected personalization
Clearance items
Final sale items
Gift cards

Because custom and personalized products are created specifically for the customer, please review all names, wording, colors, sizes, and other personalization details carefully before submitting your order.

Apparel Sizing

Customers are responsible for reviewing the size chart before placing an order.

Sizing may vary by garment brand, style, and manufacturer.

If the wrong size is ordered, please contact us. Size exchanges may be considered for eligible non-custom items, subject to product availability.

Custom and personalized items are generally not eligible for exchange due to sizing errors unless otherwise required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Faithly~Designed as soon as possible.

Please provide:

Your order number
A brief description of the issue
Clear photos of the item
Photos of the packaging if the item was damaged during shipping

If the issue is confirmed to be the result of a production or fulfillment error by Faithly~Designed, we will work with you on an appropriate resolution, which may include:

Replacement
Refund
Store credit
Another reasonable solution

Custom and Personalized Order Errors

Faithly~Designed is not responsible for personalization errors that were submitted or approved by the customer.

Examples include:

Misspelled names
Incorrect dates
Incorrect wording
Wrong color selected
Wrong size selected

If Faithly~Designed makes an error that does not match the information submitted or approved by the customer, please contact us so we can correct the issue.

Exchanges

We may offer exchanges on eligible non-custom items when inventory is available.

Customers are responsible for return shipping costs for exchanges unless the exchange is required because of an error by Faithly~Designed.

Replacement shipping charges may also apply when the exchange is due to customer preference, sizing choice, or other non-defect reasons.

Return Shipping

Unless the return is due to an error by Faithly~Designed, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return is due to an error on our part.

We recommend using a trackable shipping method when returning merchandise.

Faithly~Designed is not responsible for return packages that are lost in transit before reaching us.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Shipping charges may be excluded from the refund unless otherwise required by law or the return resulted from an error by Faithly~Designed.

Order Cancellations

Orders may enter production shortly after they are placed.

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once:

Production has started
A DTF transfer has been printed
A garment has been decorated
A tumbler has been sublimated
Personalization has begun
The order has been packaged or shipped

Custom and personalized orders may become non-cancelable once production begins.

Sale and Clearance Items

Items marked Final Sale are not eligible for return or exchange for change-of-mind reasons unless required by law.

If a final-sale item arrives damaged, defective, or incorrect, please contact us.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

Verify the shipping address
Check around your delivery area
Ask household members
Check with neighbors
Contact the shipping carrier

If the package still cannot be located, contact Faithly~Designed and we will assist with reasonable next steps.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error before shipment, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

If a package is returned because of an incorrect or incomplete customer-provided address, additional shipping charges may apply before the order is resent.