Have a question? We’re happy to help. Below are answers to some of the most common questions about ordering, shipping, apparel, tumblers, customization, and returns.
Ordering
How do I place an order?
Browse our products, select your preferred size, color, and available options, then add the item to your cart and complete checkout.
Can I change or cancel my order?
Please contact us as soon as possible. Orders may enter production quickly, so changes or cancellations cannot be guaranteed once production has started.
Processing & Shipping
How long does it take to process my order?
Most orders are prepared within the processing timeframe listed on the product page. Processing time is separate from shipping time.
How long does shipping take?
Shipping times depend on the carrier and destination. Estimated delivery times will be shown at checkout when available.
How will I know when my order ships?
You will receive a shipping confirmation email with tracking information once your order is on the way.
Apparel
How do I choose the right size?
Please review the size guide on the product page before ordering. Sizing may vary by garment style or manufacturer.
Do larger sizes cost more?
Some 2XL and 3XL garments may have a slightly higher price because of increased garment cost. The correct price will appear when you select your size.
Can I choose the shirt color or print color?
Available shirt and print-color options will be shown on the product page. Not every print color is available with every garment color.
How should I care for my shirt or sweatshirt?
For best results, wash inside out in cold or cool water, use mild detergent, avoid bleach, and do not iron directly over the printed design. Low-heat drying or air drying is recommended when possible.
Tumblers
What size are your tumblers?
Most tumblers are 20 oz unless otherwise stated in the product description.
Are the tumblers dishwasher safe?
Unless a product listing specifically says otherwise, hand washing is recommended to help preserve the design.
Can tumblers be personalized?
If personalization is available, the product page will include the required customization options.
Custom & Personalized Orders
Do you accept custom orders?
Yes, when custom-order availability is shown. Contact us or use the customization options provided on the product page.
Can I return a personalized item?
Custom and personalized items are generally final sale unless the product arrives damaged, defective, or was produced incorrectly by Faithly~Designed.
What if I enter the wrong name or spelling?
Customers are responsible for reviewing personalization details before submitting the order. We cannot guarantee corrections after production begins.
Returns & Problems
Do you accept returns or exchanges?
Eligibility depends on the product and reason for the return. Please review our Return & Refund Policy for complete details.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the product and packaging so we can review the issue.
What if I ordered the wrong size?
Please contact us and review our Return & Refund Policy. Custom or personalized products may not be eligible for exchange due to sizing errors.